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As we emerge from the intensity of the pandemic, which magnified the competing demands that families face, there’s a lot of talk around a better way. What if instead of forever shuffling and shifting to balance the loads, employers supported folks in integrating the two? In fact, doesn’t it make sense that integration could apply generally to the relationship between work and all of the responsibilities and opportunities that employees juggle?
It’s an approach that Help Scout has championed from the beginning. In a recent note to employees, co-founder and CEO Nick Francis noted that, “Years ago, I heard author and investor Brad Feld suggest ‘work-life harmony’ as a replacement for work-life balance, and I loved it. Work and life don't have on/off switches, which makes balance tricky. I've always found the concept of harmony to be more resonant.”
As a remote-first company, Help Scout has prioritized that commitment to harmony through a culture built around flexibility and autonomy, and the benefit to working parents is real. “One of the joys and privileges of remote work is being present as a parent,” Nick said. “Having the flexibility to pick up the kids from school or take time during the work day to support family members means our teammates can ultimately bring their full selves to work, on their own time. That’s what true work-life blend is all about.”
Interested in hearing what this experience looks like for parents on the Help Scout team? Read this installment in our Here for it: Work + Life series, which offers a glimpse into one team member’s experience of working and parenting in real time.
